Code of Ethics
Quality Policy
Client Acceptance & Continuance Policy
Client Acceptance & Continuance Policy
We have strict guidelines to assess any potential risks and ethical issues prior to accepting or continuing a client relationship. Strong compliance with this policy and processes are essential for us to provide professional services with quality and integrity .
Client Acceptance
Client Continuance
Client Termination
Client Acceptance
The employee, who is assigned to handle any potential client shall be responsible for carrying on the client acceptance evaluation process by completing the Client Acceptance form of that each client. The process shall include the identification of risks through background checks on the company, its management, its businesses, and other relevant matters, with a focus on integrity .
Client Continuance
Each employee in charge of a client is expected to perform the assessment of client engagement continuance on an annual basis in the month of January. However, the assessment can be completed sooner if specific integrity issues or circumstances potentially interfering with the commercial relationship are identified. The designated employee is responsible for completing and signing off the assessment using the Client Engagement Continuance Assessment Form. The sign-off should be done by the Director if any high risk is identified.
Client Termination
Termination of contract as a result of a general business decision, or a termination decision following the Client Engagement Continuance Assessment, the responsible employee shall complete the following steps:
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Send the notification letter to the client.
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Examine the outstanding expenses due to the company and contact the client for settlement of payment.
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Move all digital client files from Active to Inactive folder, marking the deletion date as 5 years after the termination date.
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Collect, arrange, and return all physical documents to the client.
Read the full BizWings Client Acceptance and Continuance Policy: